Fees & Polices

Fees and Policies
 

Data Loss Prevention

Digital Language Corp. will take every reasonable precaution to prevent the loss of hard drive data while performing repairs.  It is customer's responsibility to backup data on a hard drive periodically (to prevent data loss in case of HDD failure or virus wipeout). Customer acknowledges the possibility of data loss and will indemnify and hold harmless DLC from any claims resulting from data or software loss.  Customer may, at his/her option, have DLC back up customer's system for an additional charge, prior to any service.

You should also understand, that in case of a "Fresh Load" of Windows you will get back your computer "Factory Default", i.e. in the status of having just bought, i.e. no previous applications, no email, no bookmarks will be present, just the Operating System - Windows.  Applications may be needed to reinstall.  As for the personal data, all attempts will be done by DLC to rescue it and move temporarily to a safe place, so that later it could be restored back onto a customer’s Hard Drive.  Your Internet and E-Mail settings may be needed to reenter as well. Your Phone Book and Bookmarks could be saved under special request, prior to repair.  You should also provide a Recovery Disk(s) or a Windows Disk with a valid license number.  Your Internet and E-Mail settings may be needed to re-enter as well.  Your Phone Book and Bookmarks can be saved under special request, prior to repair.  You are also responsible to install all the MS updates on your computer after the work by DLC is performed.  You may choose to customize your Windows installation to higher custom standards, but you should discuss it with DLC prior to repair.

Service Rates

Service rates for routine (non-rush) service during normal business hours (10:00a.m.to 5:00p.m.) are as follows:

Bench Minimum           One Hour

In-Shop                 $55.00

On-Site                 $95.00

Service requiring Technician time outside of normal business hours will be billed at higher rates (normally doubled), unless on contract or prior scheduling:

Charges for Technician time are billed in 10-minute increments at the stated rates after the initial Bench Minimum has been met. A $40.00 Rush Charge will be added to the above rates for any in-shop service that requires our technicians to set aside previously scheduled work. A $65.00 Rush Charge will be added to the above rates for any on-site Service that cannot be scheduled within our normal service area scheduling practices.

Warranty

All new parts are warranted against failure for a period of one (1) year from the date of purchase.

Used parts are warranted against failure for a period of thirty (30) days from the date of purchase. Labor is guaranteed for a period of ninety (90) days from the date service is completed. This limited warranty gives you specific rights; you may have additional right under the laws of some states. These warranties as stated are the only warranties made hereby. DLC specifically disclaims any other warranties, express or implied, including implied warranties of merchantability or fitness for a particular purpose. In the event of a warranted parts failure, we will, at our option, repair or replace failed parts. DLC shall not have any other liability, including any legal fees incurred.

There is no warranty on software installation (it is so easy to mess up any computer just with a few mouse clicks), unless the customer is on a service contract. The warranty is waived if the customer installs AOL service software (all versions), SBC Yahoo, EarthLink, Juno, NetZero or any other proprietary ISP programs. Also included GoBack v.3 Roxio. The reason for this is that software designers sometimes introduce irreversible changes to the system in an effort to keep you as a customer. If you ever decide to change the ISP provider in the future, the settings are disrupted. Protection against viruses and hackers is the responsibility of the end user, NOT of DLC. Any unauthorized changes made by the user to the Operating System, that caused the problem, also waive the warranty. If something does not work because you don't know how to use it properly, we provide classes and can help you learn. In most cases, we only guarantee the computer's PHYSICAL parts (also known as Hardware), but not the software.  If you accidentally delete certain files, Windows may not start or it may act up, but the hardware should still be in working condition.

System and Component Refunds

On the rare occasion that a new system encounters problems requiring numerous warranty repairs, which cannot be made to your satisfaction, refunds on the full system will be provided on a prorated basis, calculated form the date of system delivery, according to the following schedule.

Up to 3 months Full Refund

4-6 months 80% Refund

7-9 months 60% Refund

10-12 months 25% credit toward cost of equivalent

Replacement system refunds will be provided on components within the first ninety (90) days after date of purchase, subject to a restocking fee.

Payment Terms

Payment is due upon completion of services, unless prior arrangements have been made.  Balances over 30 days old will be assessed a $5.00 per month late charge or interest rate of 1.5% per month (18% APR), which ever is greater.  Balances over 30 days will no longer be eligible for any discounts.

All listed prices reflect 3% discount payment with cash, money order, cashiers check. Payment by other means is not entitled to this discount. A 3% service fee will be added to payments with Personal Check; Credit Card. Civil Code 1748.1

Checks over $200 are no longer accepted from new customers.  This applies only to checks.  If you would like to pay with check totaling more than $200 it will take anywhere from 7 to 15 working days to clear, thus holding your parts on reserve until the check gets cleared. No exceptions!

Returned Checks

A service charge of $15.00 will be applied to all returned checks. Bad checks must be redeemed in cash.

Abandoned Equipment

DLC will make three (3) attempts to contact a customer to pick up equipment after completion of services.  Any equipment left 30 days after the third telephone call will become the property of DLC.