Fees and Policies
Data Loss Prevention
Language Corp. will take every reasonable precaution to prevent the
loss of hard drive data while performing repairs. It is customer's
responsibility to backup data on a hard drive periodically (to prevent
data loss in case of HDD failure or virus wipeout). Customer
acknowledges the possibility of data loss and will indemnify and hold
harmless DLC from any claims resulting from data or software loss.
Customer may, at his/her option, have DLC back up customer's system for
an additional charge, prior to any service.
You should also understand, that in case of a "Fresh Load"
of Windows you will get back your computer "Factory Default", i.e. in
the status of having just bought, i.e. no previous applications, no
email, no bookmarks will be present, just the Operating System -
Windows. Applications may be needed to reinstall. As for the
personal data, all attempts will be done by DLC to rescue it and move
temporarily to a safe place, so that later it could be restored back
onto a customerís Hard Drive. Your Internet and E-Mail settings may be needed to reenter as
well. Your Phone Book and Bookmarks could be saved under special
request, prior to repair. You should also provide a Recovery Disk(s) or
a Windows Disk with a valid license number. Your Internet and E-Mail settings may
be needed to re-enter as well. Your Phone Book and Bookmarks can be
saved under special request, prior to repair. You are also responsible to
install all the MS updates on your computer after the work by DLC is
performed. You may choose to customize your Windows installation to
higher custom standards, but you should discuss it with DLC prior to
Service rates for routine
(non-rush) service during normal business hours (10:00a.m.to 5:00p.m.)
are as follows:
Bench Minimum One Hour
Service requiring Technician
time outside of normal business hours will be billed at higher rates
(normally doubled), unless on contract or prior scheduling:
for Technician time are billed in 10-minute increments at the stated
rates after the initial Bench Minimum has been met. A $40.00 Rush Charge
will be added to the above rates for any in-shop service that requires
our technicians to set aside previously scheduled work. A $65.00 Rush
Charge will be added to the above rates for any on-site Service that
cannot be scheduled within our normal service area scheduling practices.
All new parts are
warranted against failure for a period of one (1) year from the date of
Used parts are warranted against failure for a period of
thirty (30) days from the date of purchase. Labor is guaranteed for a
period of ninety (90) days from the date service is completed. This
limited warranty gives you specific rights; you may have additional
right under the laws of some states. These warranties as stated are the
only warranties made hereby. DLC specifically disclaims any other
warranties, express or implied, including implied warranties of
merchantability or fitness for a particular purpose. In the event of a
warranted parts failure, we will, at our option, repair or replace
failed parts. DLC shall not have any other liability, including any
legal fees incurred.
is no warranty on software installation (it is so easy to mess up any
computer just with a few mouse clicks), unless the customer is on a
service contract. The warranty is waived if the customer installs AOL
service software (all versions), SBC Yahoo, EarthLink, Juno, NetZero or
any other proprietary ISP programs. Also included GoBack v.3 Roxio. The
reason for this is that software designers sometimes introduce
irreversible changes to the system in an effort to keep you as a
customer. If you ever decide to change the ISP provider in the future,
the settings are disrupted. Protection against viruses and hackers is
the responsibility of the end user, NOT of DLC. Any unauthorized changes
made by the user to the Operating System, that caused the problem, also
waive the warranty. If something does not work because you don't know
how to use it properly, we provide classes and can help you learn. In
most cases, we only guarantee the computer's PHYSICAL parts (also known
as Hardware), but not the software. If you accidentally delete certain
files, Windows may not start or it may act up, but the hardware should
still be in working condition.
System and Component Refunds
On the rare occasion that a
new system encounters problems requiring numerous warranty repairs,
which cannot be made to your satisfaction, refunds on the full system
will be provided on a prorated basis, calculated form the date of system
delivery, according to the following schedule.
Up to 3 months Full Refund
months 80% Refund
7-9 months 60% Refund
10-12 months 25% credit toward cost of equivalent
Replacement system refunds
will be provided on components within the first ninety (90) days after
date of purchase, subject to a restocking fee.
Payment is due upon
completion of services, unless prior arrangements have been made.
Balances over 30 days old will be assessed a $5.00 per month late charge
or interest rate of 1.5% per month (18% APR), which ever is greater.
Balances over 30 days will no longer be eligible for any discounts.
listed prices reflect 3% discount payment with cash, money order,
cashiers check. Payment by other means is not entitled to this discount.
A 3% service fee will be added to payments with Personal Check; Credit
Card. Civil Code 1748.1
over $200 are no longer accepted from new customers. This applies only
to checks. If you would like to pay with check totaling more than $200
it will take anywhere from 7 to 15 working days to clear, thus holding
your parts on reserve until the check gets cleared. No exceptions!
A service charge of $15.00
will be applied to all returned checks. Bad checks must be redeemed in
DLC will make three (3) attempts to contact a
customer to pick up equipment after completion of services. Any
equipment left 30 days after the third telephone call will become the
property of DLC.