Digital Language Corporation

Carlsbad Computer Service

You are viewing this because you have become a DLC customer. We either fixed your computer or you bought one from us. If you don't want this page to come up every time you start Internet you can change that under Tools>Internet Options. But we thought it would be nice to always have a "Virtual" IT department at your disposal in case you have a problem.

Digital Language Corporation provides complete computer services. We perform all kinds of work related to computer technologies: build new computers, refurbish old systems, clean viruses, build home and small business networks, design and host web pages and websites, install wireless Internet, provide classes and instructions, and, if you don't have Internet, we can give you access to it. We guarantee our work.

Our motto: NO HELP - NO CHARGE!

Check out our very competitive prices! (prices are negotiable before the job is done!)
If you find a better deal elsewhere, we'll try to match or beat it.

Bulletproof Computing System (BCS) At Last, You Can Afford Your Own IT Department. Not a Minute of Downtime: Anyone who has ever wondered how to stay problem free in today's Computer-Internet environment will appreciate the new system that we have developed for our customers. As my teacher used to say: You want to be healthy -- study health, you want to be rich -- study rich. In my words: You want a computer free of problems -- study computers... Hmm, you may say we've heard that, but really, who has time to read the manual? We've taken that trouble for you. The funny thing is, when you buy a car you have to pass the drivers test and get a license. Then you have operating costs such as insurance and gasoline, and maintenance costs for oil changes, air filters, spark plugs, etc...and most people know the consequences of neglecting any of these issues. With computers, however, nobody requires you to have a license. Computer manufacturers make owning a computer look so easy and people easily fall into that trap. But today, computers and the Internet are very complex systems. A computer is like a car or a human body -- it needs maintenance, sort of an oil change, and tune-ups or annual checkups. If you don't do that, pretty soon your computer may become ill or unfriendly. To make a long story short, we have a solution for you.
First level. For those who are willing to learn the basics on how to maintain a computer's health and safely navigate through the hidden threats of the internet, we developed the BCS #1. We provide instructions on: virus-free computing, using the internet, setting up home networks, using wireless Internet, backing up your data, recovering from disasters, and a lot more. The idea behind it is that if you learn the basics you will have fewer problems -- fewer visits to DLC. It includes our well known services, Complete System Rebuild (FSR) and Remote Problem Resolution (RPR). Basically, you will have a virtual IT department at your command. The cost is $360/year or $35/month. Pay as you go. Quit any time -- no contract. Residential only. Response time 48 hours.	Second Level. For those who don't want to learn anything or don't care. It's like when your doctor tells you to quit smoking and drinking, or you'll die, but you continue to enjoy what you've been doing... or a car mechanic recommends a tire rotation but you don't care about the longevity of your tires and you continue to drive like it is. For those, we will keep your computer in top-notch condition. All you have to do is, when your computer crashes, bring it to DLC for a 15 minute reset. You can do it as many times as you need, no extra charge. This service also includes everything from the First Level BCS. The difference is, you don't have to know anything, read anything, or worry about anything. Rock it till it drops! (See below) $490/year or $49/month. Quit any time -- no contract. Residential only. Response time 36 hours.
Virus scan and its physical removal ONLY $35.00 (one engine) without fine-tuning. Customer will deal with virus consequences. No guarantee that Windows will be operational.	Remote Problem Resolution $9.00/month $95/year, over the phone, and/or over the Internet (unlimited # of incidents, Internet access required on client computer, does not include house calls)
Data Back-up or Recovery $60.00 for a standard backup. CD or Tape back-ups are available for an additional fee. Clients requiring backup data away from our office will be charged for media. Your data may be placed onto a website (FTP) accessible with a password, so you can download it later, at your convenience. Cabling Average cost is $150.00 per cable drop up to 200'. This includes all materials needed to go from the hub to the system (patch panels not included).	Virus - SpyWare Scan & Removal $75.00 desktop, $95 laptop (in the shop) Virus scan and cleaning of most known viruses and SpyWare. This includes system repair, post-virus damage, fine-tuning, optimization, and "a face lift." If no viruses are found - there is one billed hour. To ensure 99% accuracy, the virus scan is done using four different scan engines (Norton, McAfee, AVG, and PcCillin). If virus damage is irreparable, the payment is applicable towards complete system rebuild. For the "Browser Hijack" phenomenon add $25
These services do not include the cost for physical parts and/or software licenses. For either service there is an initial setup procedure, taking about 1-2 days. The setup fee of $160 is waived.
INITIAL DIAGNOSTICS are FREE of charge (normally takes about 5-10 min). If your system needs further, more detailed testing it will be included in the invoice. If we find the problem and offer a solution, but you decide not to fix your computer, you will be billed for only one hour. If the reported problem could not be replicated in the presence of our technician, it is still one hour. If the reason we cannot fix your computer is that you forgot your passwords, we will still charge you for the time we've put into identifying the problem. If we fail to identify the problem, you owe us nothing. IN-SHOP REPAIR: $55/hr ON-SITE REPAIR: $95/hr Other Hardware Installations: $55	OS INSTALL (single partition, drivers provided, NO data recovery or transfer) $45 Win95, Win98, WinME $60 Win2K,WinXP OS INSTALL (HDD partitioned, multiple boot, driver research, data recovery, and transfer back onto a new system) $90 Win95, Win98, WinME $120 Win2K, Win XP APPLICATION INSTALL: $25 MEMORY: $20 or CPU INSTALL: $30 PICK UP or DELIVERY WITHIN 50 MILE RADIUS: $35 (one way) All current MS updates: $35
Labor charges are not refundable.
Full System Restore $9.00/month per computer $95/year (see notes), to restore to "Factory Default" condition. This means that, if for any reason your computer stops working or crashes after repairs were done, we will bring it back to its original condition, i.e. when you picked it up from DLC in working order. DOES NOT include rescue of your COMPLETE DATA, which you have created after the computer was repaired or rebuilt (see BCS #1 and BCS #2). We also optimize your system, and download and install ALL critical patches from Microsoft. This also includes a complete Virus/SpyWare scan and removal. Instead of paying $160-$220 each time for lengthy system rebuilds from scratch, this is a better alternative. Remember, computers do crash-- your work and your nerves may be spoiled for many days. One Time Tech. Support/Problem Resolution $25.00 for remote problem resolution, over the phone, and/or over the Internet (per incident, Internet access required on client computer). Charged to your Credit Card. No-Help-No-Charge as usual.	Complete System Rebuild $160.00 includes virus scan, backup, rebuild, and replacement or repair of hardware components, if necessary. Transfer of data is also included in the case of hard drive replacement. All current Microsoft updates are downloaded, as necessary. HD partitioned, multiple boot, driver research, data recovery, and transfer back onto a new system are all included. Requires customer copies of operating system and all programs prior to beginning the procedure. May require client assistance during reloading of some programs to optimize system for user. Monthly Maintenance/Tech. Support/Problem Resolution $95.00/month for standard maintenance for 1 system at the same location (no router, no remote access, no server, no printer, no other peripherals except the computer). This includes system restoration and remote problem resolution + all periodic repairs and maintenance. If parts are necessary they are extra. $495.00/month for standard maintenance for up to 4 systems at the same location. This includes system restoration and remote problem resolution + all periodic repairs and maintenance. If parts are necessary they are extra. $995.00/month for standard maintenance for up to 10 systems at the same location. This includes system restoration and remote problem resolution + all periodic repairs and maintenance. If parts are necessary they are extra.
Instructions and Classes on "How to use Computers or the Internet" $45/hr at DLC Location $75/hr at Your Location
Website Design (average size) $500 call	Webpage $50
Backup space on FTP up to 100MB $10/month	DSL from $21.95 (requires prequalification) call
Web Hosting $10/month	Dial Up Access $10-$16/month

Notes:

There is a $160 one-time setup fee for "System Restore Plan." The fee is waived if your computer was bought from DLC, or if we repaired your computer using "Complete System Rebuild".

Rock it till it drops! means: Surf, explore, install and delete, press all the buttons you like...we'll fix it!